11bola Privacy Policy – Player Personal Data Protection
At 11bola, your privacy is not merely a legal obligation — it is a responsibility we take seriously. This policy transparently explains how we collect, use, store, and protect your personal data.
High-Level Encryption
All your personal and financial data is protected using 256-bit SSL encryption — the same security standard used by leading banking institutions.
No Data Sales
11bola never sells, rents, or trades your personal data to third parties for marketing purposes without your consent.
Controls in Your Hands
You have the full right to access, amend, or request deletion of your personal data from our systems at any time.
Legal Compliance
11bola's privacy policy complies with the Malaysia Personal Data Protection Act (PDPA) 2010 and relevant international data protection standards.
Limited Retention Period
Your data is only retained for as long as necessary for operational and legal purposes. Data that is no longer needed is securely deleted.
24/7 Privacy Support
Our support team is available to assist with any privacy-related inquiries via live chat, seven days a week, around the clock.
1. Introduction
Welcome to the Privacy Policy page 11bola. We understand how important privacy is in this digital age, especially when it comes to personal data and financial information. This policy is designed to give you a clear and comprehensive understanding of how we handle your information.
This document applies to all users who access the 11bola.one, registering an account, or using any of the services we offer. By continuing to use our platform, you agree to the data collection and usage practices described in this Privacy Policy.
Our Commitment to Your Privacy
11bola is committed to protecting the privacy of every player. We only collect data that is strictly necessary, use it solely for the stated purposes, and never abuse the trust you place in us. Your privacy is an integral part of our service, not an afterthought.
This Privacy Policy is aligned with the requirements of the Malaysia Personal Data Protection Act (PDPA) 2010. As a player, you have certain rights regarding your personal data, which will be explained in detail in the relevant sections of this document.
2. Personal Data We Collect
To provide the best service, 11bola collects several categories of personal data. We only collect information that is strictly necessary to operate the platform safely and efficiently.
Categories of Data Collected
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, identification card number, date of birth, gender | Identity verification (KYC), fraud prevention |
| Contact Data | Phone number, email address, residential address | Account communications, transaction notifications |
| Financial Data | Bank account number, e-wallet details, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, activity logs | Account security, fraud detection |
| Gaming Data | Betting history, wins, game records | Legal compliance, responsible gaming |
How We Collect Data
Your personal data is collected through the following means:
- Directly from you — during account registration, profile updates, the KYC process, and communications with our support team.
- Automatically — through cookies, server logs, and other tracking technologies while you use our platform.
- From third parties — including identity verification providers, payment service providers, and regulatory bodies for legal compliance purposes.
3. How We Use Your Data
Every piece of data we collect is used for a specific and legitimate purpose. 11bola does not use your data for any purposes not stated in this Privacy Policy.
Account Management
Your data is used to create and manage your account, verify your identity during Login, process deposits and withdrawals, and send important account-related notifications.
Security and Fraud Prevention
Technical information and activity records are used to identify and prevent unauthorized access, fraud, money laundering, and any other illegal activities on our platform.
Service Improvement
Non-personally identifiable usage data is analysed in aggregate to understand usage patterns, identify areas for improvement, and tailor the platform experience to the needs of Malaysian players.
Legal and Regulatory Compliance
We are legally required to retain certain records, including financial transaction records and identity verification information, to meet the requirements of relevant regulatory bodies and law enforcement agencies.
Marketing Communications
With your consent, we may send you information about promotions, new bonuses, and special offers via email or SMS. You may withdraw this consent at any time through your account settings.
4. Data Sharing with Third Parties
11bola does not sell your personal data to third parties. However, in certain situations, we need to share data with trusted partners to ensure our platform operates securely and in compliance with the law.
Parties That May Receive Your Data
Payment Providers
Financial institutions, banks, FPX/DuitNow providers, and e-wallet operators that process your deposit and withdrawal transactions.
KYC Providers
Identity verification companies that help us verify your personal information to comply with KYC requirements.
Authorities
Law enforcement agencies, courts, or regulatory bodies when required by law or court order.
Infrastructure Providers
Cloud and server service providers that store and process our platform data under strict confidentiality agreements.
All third parties with whom we share data are bound by strict data protection agreements and are only permitted to use the information for specified purposes.
5. Data Storage and Security
Protecting your data from unauthorized access, disclosure, alteration, or destruction is our top priority 11bola. We continuously invest in the latest security infrastructure to ensure the highest level of protection.
Our Security Measures
- 256-bit SSL Encryption for all data transmitted between your device and our servers.
- Encrypted databases — sensitive data is stored in encrypted form, not plain text.
- Multi-layered access controls — only designated staff with a legitimate work need may access players' personal data.
- Regular security audits by independent third parties to identify and address any vulnerabilities.
- 24/7 Monitoring by our security team to detect suspicious activity.
- Two-factor authentication (2FA) for internal system access and player accounts.
Data Retention Period
We retain your personal data only for as long as necessary:
When the retention period expires or data is no longer needed, we will delete or anonymise it in a secure and irreversible manner.
6. Cookies and Tracking Technologies
11bola uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser.
Types of Cookies We Use
Essential Cookies
These cookies are required for core platform functions such as login, session security, and language preferences. Without them, the platform will not function properly. These cookies cannot be disabled.
Analytics Cookies
Used to understand how players interact with our platform. Data is collected anonymously and helps us improve site functionality and content. You may opt out of these cookies without affecting core platform functionality.
Preference Cookies
Saving your personal settings such as preferred language, display format, and game preferences so you don't have to reconfigure them on every visit.
You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of our platform.
7. Your Rights
Under the Malaysia Personal Data Protection Act (PDPA) and the privacy principles we uphold, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
Right to Rectification
If your data is inaccurate or outdated, you have the right to request a correction. You can update basic information directly through your account settings.
Right to Erasure
You may request deletion of your data under certain circumstances. Please note that we may need to retain certain data to fulfil legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time by contacting our support team.
Right to Restriction
In certain situations, you may request that we restrict the processing of your data while a dispute is being resolved.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform, subject to technical limitations.
To exercise any of these rights, please contact our customer support team via live chat, available 24 hours a day. We will respond to your request within a reasonable time and no later than the period prescribed by law.
8. Children's Data Protection
Platform 11bola is strictly for users aged 18 and above. We do not knowingly collect, process, or store personal data of individuals under the age of 18.
If we discover that data belonging to a person under 18 has been collected without proper age verification, we will:
- Terminating the account in question immediately
- Deleting all associated personal data from our systems
- Taking the necessary steps to prevent a recurrence
If you believe a minor has registered an account on our platform, please contact our support team immediately so appropriate action can be taken.
9. Changes to the Privacy Policy
11bola reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in how we protect your data.
When we make significant changes to this Privacy Policy, we will:
- Updating the "Last Updated" date at the top of this page
- Displaying a clear notice on the platform's home page for at least 14 days
- Sending email notifications to all registered players for significant changes
Continued use of our platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
Contact Us for Privacy Inquiries
For any questions, concerns, or requests related to our Privacy Policy and your personal data, please contact our customer support team via live chat available on the platform. Our trained team is ready to assist you 24 hours a day, seven days a week. You may also reach us by email at [email protected] for data privacy matters requiring a written response.
FAQ – Privacy Policy
For further inquiries, visit the FAQ or read our Terms and Conditions platform.